Email and Internet Service

BasicISP Customer Privacy Policy
Rev. 6/08

We Value Your Privacy

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This privacy statement covers the site Because we want to demonstrate our commitment to our user's privacy, we have agreed to disclose our privacy practices.

Information that we do collect

This notice applies to all information collected or submitted on the website. The types of personal information collected may include: Name, Address, Email address, Phone number, Credit/Debit Card information, etc.

The Way We Use Your Information

We use the information you provide about yourself only to complete your request, fulfill our service to you, send communications, provide customer support and authenticate referrals for our Referral program.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Though we may use a credit card processing company to bill users for goods and services, these companies do not retain, share, store or use personally identifiable information for any secondary purposes. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

If your personally identifiable information changes, you must update it by making the change on our member information page or by emailing our Customer Support at You may also call us at (800) 456-3118 or by postal mail at BasicISP, PO Box 511, Mount Vernon, OH 43050.

Finally, we never use or share the personally identifiable information provided to us online with third party organizations in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Affiliate Program

If you choose to use our referral service to tell a friend about our service, we will ask you for your friend's name and email address only after they have become BasicISP customers.

Our Communications to You


We may periodically distribute a user newsletter to all of our users. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice section.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for scheduled maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Services

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user's wishes.

If your personal information is ever collected by a third party that is not our agent/service provider, you will be notified so you can make an informed choice as to whether or not to share your information with that party.

Bulletin Boards / Chat Rooms

Please keep in mind that whenever you voluntarily disclose personal information online - for example on classifieds, message boards, chats or through e-mail - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Cookies and Log Files

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use persistent cookies. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. We use cookies for marketing purposes to determine how users arrive at our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user may be limited in some areas of our site.

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Our Commitment To Data Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration page, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any question about security on our website, you can send an email to us at

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How You Can Access or Correct Your Information

You can access your personally identifiable information that we collect online and maintain it by contacting customer service by telephone at (800) 456-3118. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies; please send us an email at You may also call us at (800) 456-3118 or by postal mail at BasicISP, PO Box 511, Mount Vernon, OH 43050. Our physical address is 895 Harcourt Road, Mount Vernon, OH 43050.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Mike Cook
V.P. Marketing

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