Email and Internet Service

Receiving Emails - Cannot Send

First, ensure that your outgoing mail server is set to mail.BasicISP.net. It could also be caused by another simple mail setting. Depending on the e-mail software program you use, please follow the instructions below to enable authentication for sending mail and correct this problem:

EUDORA 5.1 AND LATER

  1. Select "Tools -> Options" from the main menu
  2. Click on the "Sending Mail" icon
  3. Click on the "Allow Authentication" check box and click OK to exit
  4. Exit and restart Eudora 
  5. To configure multiple accounts and aliases you want to use for sending mail, please follow these additional steps:
  6. Select the "Personal" tab in the left pane
  7. Highlight Personality and click on the right mouse button
  8. Select "Properties"
  9. Enter your main account address as your username with BasicISP. For example: If your email address is 'user@BasicISP.net', then your username would be 'user'.
  10. Put a check mark next to "Authentication Allowed"
  11. Click OK, close and re-start Eudora program.

OUTLOOK 98 AND LATER

  1. Open "Tools -> Services" from Outlook Main Menu
  2. Highlight "Internet E-mail"
  3. Click on the "Properties" button
  4. Click on the "Servers" tab
  5. In the low part of the dialog box find "Outgoing Mail Server" section
  6. Put a check mark next to "My server requires authentication"
  7. Click OK and restart Outlook

OUTLOOK EXPRESS FOR WINDOWS VERSION 5 AND LATER

  1. Open "Tools -> Accounts" from the Main Menu
  2. Click on the "Mail" tab of the dialog box
  3. Highlight the account and click on the "Properties" button
  4. Click on the "Servers" tab
  5. In the low part of the dialog box find "Outgoing Mail Server" section
  6. Put a check mark next to "My server requires authentication"
  7. Click OK and restart Outlook

OUTLOOK EXPRESS FOR MAC VERSION 5 AND LATER

  1. Choose "Tools -> Account".
  2. In the "Accounts" dialog, double-click on one of the displayed accounts.
  3. In the "Edit Account" dialog, click on the "Click here for advanced sending options" button shown at the bottom of the dialog.
  4. In the pop up dialog, click the "SMTP server requires authentication" check box. By default, the "Use same settings as incoming mail server" is checked.
  5. Check "Log on using.." instead of "Use same settings as incoming mail server".
  6. In the account ID box enter your Account as your username. For example: If your email address is user@BasicISP.net, your username would be 'user'. The main logon information stays as it should.