FAQ - General Questions

What is BasicISP.net?

BasicISP.net is the original premium low-cost Internet service. Since 2004, BasicISP.net has offered fast reliable Internet access and email starting at $6.95 per month. The BasicISP HiSpeed Accelerated plan includes everything within the standard service plus the software accelerator for $9.95 per month. This plan allows you to surf up to 7-times faster and includes up to five email addresses. At less than half the price of AOL®, MSN and EarthLink, the value and benefits of BasicISP.net are hard to beat! Plus, BasicISP.net offers a risk-free 30-day money back guarantee on all accounts to insure you are completely satisfied with our service!

Is BasicISP.net easy to use?

Yes! BasicISP.net is really easy to use! After you set your account up with us, you can get online by simply clicking one icon! There are no privacy-invading bulky programs to download or install. You will simply use your favorite Internet browser and your favorite email program already installed on your pc. We even set up a homepage just for you! Check your email, news, weather and sports at our customer website www.myBasicISP.net. It’s so easy!

Does BasicISP.net sell my information?

No! BasicISP.net does not sell or provide customer information to third party organizations. We value your privacy. To quote Michael J. Hawk our Founder and President: “We will never sell or give away the names and/or e-mail addresses of our customers. If we're ever hurting for money that bad, we'll have a bake sale!"

Is BasicISP.net “unlimited” access?

Yes, BasicISP.net allows for unlimited residential usage.  Accounts with excessive or "dedicated" usage activity patterns as described in our Terms of Service agreement are prohibited.  Sign up today, we guarantee you'll have a better Internet experience with BasicISP.net!

How do I know if BasicISP.net has a local access number in my area?

BasicISP.net has tens of thousands of local access numbers available throughout the United States and Canada. We also list our available access numbers online by state or area code. If you need any assistance, just give us a call!  We are also continually upgrading our service to add new numbers.  By the way, BasicISP.net cannot represent or guarantee that any dial-up port is local to you.  If any doubt exists, please contact your local telephone company. 

Can I travel with my BasicISP.net account?

Yes! Included in your BasicISP.net service is access to thousands of local access numbers throughout the continental United States and Canada. Just change the previous access number to the new one for your area and you’ll be back online in minutes! Please visit our site before you travel to find the list of numbers for the area in which you are traveling.  Need assistance? Just give us a call! BasicISP.net cannot represent or guarantee that any dial-up port is local to you.  If any doubt exists, please contact your local telephone company.

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